Refund policy

Izoa Exchange and Refund Policy

We understand that buying shoes and accessories online doesn’t give you the chance to try things on first and sometimes items don’t fit as expected or suit your outfit as you had planned. Our returns policy is intended to give you peace of mind to order and know you may return an item if it is not right. 

You may return unused items that are in original condition with the tags attached or the plastic seal left on the bottom of the shoes, within 30 days of purchase for exchange or store credit.

If returning shoes, they must be returned with the original box and packaging as received. 

Please note we are not able to accept exchange or return on earrings unless faulty due to hygiene reasons.

How do I return products to Izoa?

Please email info@izoaaustralia.com for details

What if a product is faulty?

We take great pride in our products and packaging so we certainly hope that you never receive a faulty product from us.

If, on the rare occasion, this does occur please contact us on e-mail info@izoaaustralia.com to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.

Exchange

If you would like to exchange an item - it is a super idea to drop us an e-mail or phone call to let us know what item you are after including the style number, colour and size you would like so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives.

Shipping

All orders will take between 2-5 business days for processing and shipping.

We send all orders via Australia post and we will email you a tracking number once the order has been shipped.